We understand the excitement and anticipation that comes with awaiting a new purchase, especially one as special as a Thorson watch. Our team is dedicated to ensuring that your watch not only meets but exceeds your expectations in terms of quality and craftsmanship.

Given the meticulous attention to detail and the bespoke nature of our watches, we kindly ask for your patience regarding the shipping timeline. Each Thorson watch is crafted with the utmost care, undergoing numerous quality checks to ensure it meets our high standards before it reaches you.

As such, we estimate that your order will take up to 8 weeks to ship. This timeframe allows us to maintain the quality and exclusivity that Thorson Watches is known for. Rest assured, we are committed to keeping you informed throughout this process and will provide you with updates regarding your order's status.

Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out to our customer service team. We are here to ensure your experience with Thorson Watches is nothing short of exceptional.

We are committed to ensuring the longevity and performance of your timepiece with our comprehensive Limited Lifetime Warranty. This warranty underscores our confidence in the quality and craftsmanship of our watches, offering you peace of mind through the lifetime of your watch.

Warranty Coverage:
Our Limited Lifetime Warranty covers any manufacturing defects your THORSON Watch may encounter, ensuring your timepiece remains as impeccable as the day you received it. Please note, the warranty specifically addresses manufacturing flaws and does not extend to normal wear and tear, or damage from accidents or misuse.

In the event your watch exhibits a manufacturing defect covered by our warranty, we are pleased to offer comprehensive repair services for all components (excluding the battery, strap, and buckle) at no additional cost to you. This process is thorough, ensuring your watch returns to you in pristine condition, and typically takes up to 8 weeks, not including shipping time.

Expedited Replacement Option:
Should you require a faster resolution, we offer an expedited replacement service. This allows you to receive a brand-new watch at no additional charge. In instances where your original watch model is unavailable, you have the flexibility to select a new watch of equal or lesser value. Alternatively, should you wish to upgrade to a higher-value model, you will simply be required to pay the difference in retail price.

Non-Warranty Damage:
We understand accidents happen. For damage not covered under warranty, you have two options:

1. Repair Service: For a fee of $129.00, we can repair your watch, which includes a complete refurbishment. This process takes up to 8 weeks, not including shipping time.
2. Replacement Offer: Opt to replace your damaged watch and receive a 25% discount on any full-priced THORSON watch on our website. This discount is provided upon receipt of your damaged watch and is valid for a one-time use.

Yes to International Shipping!

1. Subscribe to Our Newsletter: The easiest way to stay informed about our new collections and limited edition releases is by subscribing to our newsletter. Visit our website and find the subscription form at the bottom of the homepage. Enter your email address, and you'll be added to our mailing list. Our newsletter subscribers often receive early notifications of new releases, special promotions, and exclusive content.
2. Follow Us on Social Media: Connect with us on social media platforms such as Instagram, Facebook, Twitter, and LinkedIn. We regularly post updates about our products, behind-the-scenes looks, and announcements of upcoming releases. Following us on these platforms ensures you won't miss out on any news regarding our latest watch collections.
3. Contact Customer Service: If you have specific interests or are looking for something particular, our customer service team is here to help. They can provide information on upcoming releases that match your preferences and advise on how best to secure a limited edition piece.