Shipping policy
THORSON Watch & Jewelry Incorporated Shipping Policy
1. Introduction
Thank you for choosing THORSON Watch & Jewelry Incorporated. We are committed to ensuring that your limited edition pieces reach you in perfect condition and in a timely manner. Please read our shipping policy below to understand how we handle shipping and delivery.
2. Shipping Locations
We ship to addresses within Canada, the United States, and internationally to select countries. If you are unsure about shipping to your location, please contact our customer service team.
3. Shipping Costs
- Domestic: INSERT
- US Shipments: INSERT
- International: INSERT
4. Shipping Time
- Domestic:: INSERT
- International: INSERT
5. Express Shipping
Express shipping options are available at an additional cost and can be selected during checkout.
6. Packaging
Each THORSON watch and jewelry piece is securely packaged in our signature box, ensuring its safety during transit. The package also includes a Certificate of Authenticity for each limited edition piece.
7. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real-time.
8. Customs and Duties
For international orders, customs duties and taxes may apply, depending on the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping charges.
9. Damaged Items
If you receive a damaged item, please contact our customer service within 48 hours of receiving the package. We will arrange for a replacement or refund after verifying the damage.
10. Returns & Exchanges
Please refer to our Return & Exchange Policy for details on how to return or exchange items.
11. Charity Donations
Remember, $50.00 USD from the sale of each THORSON Watch is donated to the Children’s Wish Foundation. Your purchase not only brings you a timeless piece but also contributes to a noble cause.
12. Contact Us
For any shipping-related queries or concerns, please contact our customer service team at [email address] or call us at [phone number].
Thank you for supporting THORSON Watch & Jewelry Incorporated and our mission to make dreams come true for children in need.